FAQs Clients Have About Website Design

So, you’re ready to take the leap and build a website for your business? But if you’re anything like most of our clients, you probably have a number of different questions bouncing around in your head. From pricing and timelines to SEO and mobile-friendliness, there’s a lot to think about when it comes to web design.

At Hush Digital, a trusted web design agency in Darlington, we get asked these questions all the time. To help ease the stress and give you some clarity, we’ve put together answers to the 20 most frequently asked questions we hear from clients. Let’s take a look and get you the info you need to start your website journey without confusion!

1. How much does a website cost?

The cost of a website can vary widely depending on things like design complexity, features, and the number of pages. Typically, it would cost £3,000+VAT for a very basic brochure website using our pre-set design templates. However, every project is unique, so it’s best to chat with us to get a tailored quote based on your needs.

2. How long will it take to build my website?

The timeline for building a website depends on several factors, including the size and complexity of the project, as well as our current workload. Each website is unique, and we’ll work closely with you to determine a realistic timeframe based on your specific needs. Rest assured, we’ll keep you updated throughout the process to ensure everything stays on track.

3. Is the design a theme or bespoke?

We offer both options, depending on your budget and specific needs. If you’re looking for a more cost-effective solution, we can customise an existing template to match your brand and requirements. However, if you’re after something unique and fully tailored to your business, we can create a bespoke design from scratch. Whatever option you choose, we’ll ensure the final result is functional, user-friendly, and aligned with your goals.

4. What CMS do you use?

For projects that require a bespoke solution, we often build websites using our own bespoke system, tailored to your specific needs. This allows us to create highly scalable, secure, and feature-rich websites. We also use Laravel, a powerful PHP framework, for custom web development. We choose the best platform for each project based on its requirements, ensuring the final result meets your business goals.

5. Do you have any similar projects you can show me?

Yes, we have a portfolio of previous projects that you can check out. We’ve worked with a range of businesses, from small start-ups to larger enterprises, across various industries. If you’d like to see more examples of our work, please ask, and we’ll provide relevant case studies to showcase our capabilities.

6. Will my website be mobile-friendly?

Definitely! Having a mobile-friendly website is no longer optional—it’s a must. Since so many users browse on their phones and tablets, we make sure your website is responsive. That means it’ll look and function perfectly across all devices, making it a smooth experience for your visitors.

7. Can I update my website myself?

Yes! We build all of our websites using content management systems (CMS) like WordPress or Laravel, so you’ll have full control to update text, images, and other content whenever you like. We’ll even walk you through the basics to make sure you’re comfortable updating your website post-launch.

8. Will I receive training to show me how to use the new website?

Yes, we provide comprehensive training sessions to ensure you’re comfortable using and updating your website. Whether it’s editing text, uploading images, or understanding how to manage your CMS, we’ll walk you through the essentials so that you feel confident handling the site on your own.

9. Can it integrate with my third-party systems?

We can most definitely integrate your website with third-party systems like CRM tools, email marketing platforms, payment gateways, and more. If you’re using software or services that need to communicate with your website, just let us know, and we’ll make sure everything works smoothly together.

10. Will my website be search engine optimised (SEO)?

Absolutely! It is vitally important to make SEO a key part of the web design process. From optimising your page titles and descriptions to ensuring fast load times, we take the necessary steps to help your website perform well on search engines like Google. This is key to improving your visibility and driving traffic to your site.

11. Do I need to provide content and images?

While we can help with content creation and sourcing images, it’s great if you can provide as much information as possible about your business and services. The more details you provide, the more accurately we can capture the feel of your brand. High-quality images and well-crafted content can also make a huge difference in the final product.

12. Can I get help with branding?

Of course. At Hush Digital, we offer comprehensive branding services to help you create a strong, cohesive brand identity. Whether you’re starting from scratch or looking to refresh your existing brand, our skilled team can help with logo design, colour schemes, typography, tone of voice, and overall visual identity. We work closely with you to ensure your branding aligns with your business goals and resonates with your target audience.

13. What happens if something goes wrong after the website is live?

We offer ongoing support and maintenance to ensure everything keeps running smoothly. Whether you need help with updates, bug fixes, or adding new features, we’ll be here to help when you need us.

14. Do you offer website hosting and maintenance?

Yes, we do offer website hosting and ongoing maintenance services. We can manage your hosting, ensuring your website is fast, secure, and always up and running. Our maintenance services cover everything from software updates and backups to content updates and security patches, so you can focus on running your business while we take care of your website’s health.

15. How do I promote myself following launch?

Once your website is live, promoting it effectively is crucial to drive traffic and engage visitors. We recommend a combination of SEO, social media marketing, and paid advertising (e.g., Google Ads or social media ads). At Hush Digital, we can help with setting up an ongoing marketing strategy that will drive traffic to your site, including setting up email campaigns, blog content, and social media promotion strategies tailored to your audience.

16. How involved will we need to be in the process?

The level of involvement is entirely up to you! If you have lots of ideas and want to collaborate closely with us, we’re more than happy to work together every step of the way. Alternatively, if you’d prefer to let us take the reins and simply provide feedback or sign off on the final design, that works too. We’re flexible and committed to making the process as smooth and enjoyable as possible for you.

17. Will you help with setting up emails or domains?

Yes, we can help with setting up email accounts and domains. If you need assistance with purchasing and configuring your domain name or setting up email hosting, we’ll guide you through the process or handle it for you. Our goal is to ensure that your website is fully integrated with all necessary systems for smooth operation.

18. Will the site be secure and GDPR compliant?

Absolutely. Security is a top priority, and we ensure that all websites are built with the latest security protocols to protect both your business and your users. Regarding GDPR compliance, we ensure that your website meets all necessary regulations, including secure data collection, consent forms, and cookie notices. We’ll guide you through any compliance requirements specific to your business.

19. Can you redesign my existing website?

Of course! If you’ve already got a website but it’s looking a bit outdated or no longer aligns with your brand, we can redesign it. A redesign can improve both the look and functionality of your site, ensuring it reflects your business’s current goals and resonates with your audience.

20. What makes Hush Digital different from other web designers in Darlington?

What sets us apart is our personalised approach. We don’t just build websites—we build websites that work for your business. At Hush Digital, we take the time to understand your brand, your goals, and your target audience, ensuring your website isn’t just attractive but also effective in achieving results.

Ready to Get Started?

If you’re ready to create a website that truly represents your business, get in touch with us at Hush Digital, your trusted web design agency in Darlington. We’d love to work with you and help you create something amazing!